SMO 2 Factor Authentication Guide (Smart Phone/ Windows app) – LCA IT Services

SMO 2 Factor Authentication Guide- smart phone

This document is a guide for setting up two factor authentication (2FA) on Safety Management Online (SMO).

2FA is becoming increasingly common across many platforms as an extra layer of security, aimed at keeping data safe from possible cyber-attacks.

To implement 2FA on your account you will need a smart phone and access to SMO on another device.

Authenticator App

Before you access SMO to set up 2FA, you will need to ensure you have an authenticator app set up on your smart phone.

Existing Apps

If you already have an authenticator app on your smart phone, you can add SMO to this as another account in the existing app.

New Apps

If you do not have an authenticator app already, go to the Apple App Store or Google Play Store on your mobile device. If you type in ‘Authenticator App’ into the search bar, a number of options will be shown to you. You are welcome to select any app, this is a matter of personal preference. The Microsoft Authenticator or Google Authenticator are popular choices.

Follow the instructions on the app to set up your account. If the app requests permission to access your smart phone camera, make sure to grant this as you will need this later in the process. If you have difficulty with this, you will need to contact the help function of the specific app you have downloaded.

Once your account is set up, you can return to SMO to complete the remainder of the process.

Safety Management Online

Log In

The next step is to log in to SMO, as you usually would on normal computer. Have your smart phone handy. If you have trouble with this, please contact your Professional Standards Officer for assistance.

Once logged in a red banner will appear at the top of the screen. This banner is to advise you that you need to set up 2FA. Click on the grey ‘Set Up 2FA’ button on the right-hand side of the banner.

Navigating SMO

Once clicked, this will take you to your personal profile on SMO. The first section you will see is titled ‘Personal Information’. Feel free to update your information here if any of this is incorrect.

Scroll down until you reach the next section titled ‘Two-Factor Authentication’.

A blue button will appear, labelled ‘Configure authenticator app’. Click on this to start the process.

Configuring 2FA

You should be taken to a page which has a large QR code on the screen. You will then need to open the authenticator app on your smart phone. Each app will have a button or section which will allow you to add a new account. Often this appears as a plus (+) or ‘add’ button.

Once you tap this button, the app will automatically access your smart phone’s camera. If it does not have access to your camera, you will need to return to the permissions section on your smart phone to enable this.

Scan the QR code with your smart phone and then follow the prompts of the authenticator app to add SMO as an application within the app. SMO will advise when this is done showing ‘Authenticator app successfully configured’ on the screen of your other device.

Recovery Codes

Underneath the section showing successful configuration of 2FA, SMO will present a section titled ‘Recovery Codes’. These are codes which can be used in the event you need to access SMO without your phone or authenticator app. They allow you to log into SMO using one of the recovery codes rather than the current code available on your authenticator app. Please note, just like an authenticator app code, a recovery code can only be used once.

Make sure to save these codes somewhere safe and secure, but accessible without your phone. You may print these off, copy them to a safe storage spot or write these down in a place which is unlikely to get lost. Green buttons labelled ‘Copy’, ‘Download’, and ‘Print’ will assist with this process.

Once you have safely stored these codes, click on the blue button labelled
‘I have saved my recovery codes’.

Authentication set up will be complete and show as ‘Enabled’.

Logging in with 2FA

Now that you have set-up 2FA, logging into SMO will become a two-step process.

The initial login screen remains the same. Type in your username and password as normal, then click the orange ‘Login’ button.

After this a second login screen will appear. This one asks for your ‘Two-factor authentication code’. Open the Authenticator App on your phone, look for the option on the main screen titled ‘SMO – Lutheran Church if Australia and New Zealand’. If you have multiple applications using the same authentication app, this may appear further down on your list.

Once you have located the correct spot in your app, type in the 6-digit code before it changes. Most codes refresh every 60 seconds. The click the orange ‘Login’ button.

If the code disappears before you click the ‘Login’ button, you will need to re-type in the new code which will appear on the app.

Once you click the ‘Login’ button you will proceed to your dashboard in SMO and have full access to the site as per usual.

For more information, contact your Professional Standards Officer or the Churchwide Professional Standards Team.

SMO 2 Factor Authentication Guide – Windows app

This document is an alternative guide for setting up two factor authentication (2FA) on Safety Management Online (SMO). Only use the process in this document if you only ever login into SMO on one Windows computer.

If you need to login to SMO on various devices in multiple locations, please follow this link: https://itsupport.lca.org.au/. Open the ‘SMO 2FA Guide for LCA members - smart phone app’ file and load an authenticator app onto your smart phone.

2FA is becoming increasingly common across many platforms as an extra layer of security, aimed at keeping data safe from possible cyber-attacks.

Initial Preparation

If you haven’t recently logged in to SMO, you may find that you are locked out. Contact the Churchwide Professional Standards Team to unlock your SMO account and allow you access for a limited time in order to set up 2FA on your account.
Before you access SMO to set up 2FA, you will need to ensure you have an authenticator app set up on the computer on which you access SMO.

Existing Apps

If you already have an authenticator app on your computer, you can add SMO to this as another account in the existing app.

New Apps

If you do not have an authenticator app already on your computer you will need to download one. We suggest WinAuth, it is reliable and available at no cost. You can access and download the app at https://winauth.github.io/winauth/download.html. Please note, once downloaded, this zip file needs to be extracted to a convenient place on your computer. A suggestion is to extract it to your ‘Documents’ folder. No further installation is needed.

Follow the instructions for the app you have chosen and set up your account up to the point where the app asks for the ‘key’ (also known as a secret key or access code). At this point you will need to pause setting up the app, read the next few paragraphs and return to SMO to proceed with the log in process.

Tip: When your authenticator app is running it will appear on the ‘Taskbar’ (usually at the bottom of the computer screen). On the taskbar, right-click its icon and select ‘Pin to taskbar’. That way it will be readily available to access whenever you need it.

If you have difficulty with installing or setting up your authenticator app, you will need to access the help function of the specific app you have downloaded.

Safety Management Online

Login to SMO

The next step is to log in to SMO on a computer as you normally would. If you have trouble with this, please contact the Churchwide Professional Standards Team.

Once logged in a red banner will appear at the top of the screen. This banner is to remind you that 2FA needs to be set up. Click on the grey ‘Set Up 2FA’ button on the right-hand side of the banner.

Navigating SMO

Scroll down until you reach the next section titled ‘Two-Factor Authentication’. Click on the blue ‘Configure authenticator app’ button to start the process.

Configuring 2FA in SMO

A quick overview of this process:

Find ‘enter this text code’ on the Configuring 2FA SMO page.
Click on ‘enter this text code’.
Copy the code.
Paste code into the appropriate field on SMO as well as on a word document or note.
Follow app instructions to continue.
Enter 6-digit code from the app into SMO.
Click ‘Continue’ button on SMO.

A detailed explanation of this process:

You should be taken to a page which has a large QR code on the screen. You can disregard the QR code, instead find the sentence above which includes “If you are unable to scan, enter this text code into the authenticator app on your phone.”

Click on ‘enter this text code’ to reveal a long string of numbers and letters. This is the ‘key’ to set up the authenticator app. Copy this code; this can be done by double clicking the code and then holding down the ‘Ctrl’ and ‘c’ keys on your keyboard at the same time. Paste the code into the authenticator app into the appropriate field, usually titled ‘key’ or ‘code’. To paste you can click the ‘Ctrl’ and ‘v’ keys on your keyboard at the same time. Follow the instructions of your app to proceed to the next step.

It is highly recommended that you keep a copy of the key provided by SMO somewhere safe. Open a new Word or Notepad file and paste it into that document. Save it. Keep that document handy – add the SMO recovery codes to this document (refer next section).

Your authenticator desktop app should now be set up. Some apps may require you to create or enter a password. Ensure to do this and save the password somewhere safe before you proceed.

The desktop authenticator app will now provide you with 6-digit codes which change every 30 to 60 seconds. These are the codes you will need to log into SMO.

Type in the 6-digit code which is currently showing into the SMO field which states ‘Verify the 6-digit code from the app’. Click the blue ‘Continue’ button.

SMO will then confirm this is done showing ‘Authenticator app successfully configured’.

Recovery Codes

Make sure to save these codes somewhere safe and secure (e.g. the above document you created to save the ‘key’). You may print these off, copy them to a safe storage spot or write these down in a place which is unlikely to get lost. Green buttons labelled ‘Copy’, ‘Download’, and ‘Print’ will assist with this process.

Once you have safely stored these codes, click on the blue button labelled ‘I have saved my recovery codes’.

Authentication set up will be complete and show as ‘Enabled’.

Logging in with 2FA

Now that you have set-up 2FA, logging into SMO will become a two-step process.

The initial login screen remains the same. Type in your username and password as normal, then click the orange ‘Login’ button.

After this a second login screen will appear. This one asks for your ‘Two-factor authentication code’. Open the Authenticator App on your computer.

If you only use the app for SMO, click the relevant button to display a current 6-digit authentication code.
If you use the app for multiple programs, look for the option on the main screen titled ‘SMO – Lutheran Church if Australia and New Zealand’.

Once you have located the 6-digit authentication code in your app, before it changes, type the code in the SMO field. Most codes refresh every 60 seconds. The click the orange ‘Login’ button.

If the code disappears before you click the ‘Login’ button, you may need to re-type in the new code which will appear on the app.

Once you click the ‘Login’ button you will proceed to your dashboard in SMO and have full access to the site as per usual.

For more information, contact your Professional Standards Officer or the Churchwide Professional Standards Team.

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